Política de envío
All of our products are picked, printed, and processed when they’re ordered. Printing on demand allows to reduce overhead and offer unique apparel without ever going out of stock. Your shipping times will be on top of this creation period.
How long does fulfillment take?
Fulfillment time is the time it takes to make your custom-ordered product. Our fulfillment time is calculated in business days:
2-7 bus. days for apparel products (t-shirts, leggings, dresses, etc.)
2-5 bus. days for non-apparel products (posters, mugs, phone cases, etc.)
97.66% of our orders are shipped within 5 business days. More than 50% of our orders are shipped within 3 business days or fewer.
Fulfillment time doesn't include shipping. To get an idea of how long an order will take to reach its destination, combine the estimated fulfillment time with the estimated shipping time.
The fulfillment averages you see in our catalog are calculated based on our fulfillment data for each product within the time frame of 30 days.
Our fulfillment averages don't account for the time an order might be put on hold.
Fulfillment for large orders may take longer than the 3-5 day average, but will still be fulfilled within 7 days.
How long does it take for my order to be processed?
From the time your order is placed and the date when you receive it, there are two processes to consider.
Fulfillment: Standard fulfillment time is 2-7 business days. Once your order has been fulfilled and left our building you will receive a notification with shipping information if applicable. Depending on the circumstances and inventory levels, it may take longer than usual. Don’t worry, All of the big wholesale factories are practically in our backyard. This means it’s super easy to keep stocked and minimizes wait time for you and your customers!
Shipping: You have several shipping options to choose from - they can range from within 1-8 business days (1-20 for international orders) depending on the courier and level of service you select.
How quickly are packages delivered?
We print and fulfill all our products on demand once you place an order. To estimate when your customer gets their order, add our fulfillment time to the shipping time. It takes 2–7 business days to create apparel products and 2–5 business days for non-apparel products.
Here are the shipping times for each shipping method we offer:
Overnight: next day delivery in the US
Express: 1-3 business days in the US, Canada, and internationally
Standard: 3-4 business days in the US, 6-10 days in Canada, 5-20 days internationally
Do all items in orders always ship together?
There are some products that we'll ship separately due to packaging differences.
These products are: mugs, framed posters, posters, canvas, stickers, jewelry, bean bags, backpacks, pillows with stuffing, snapback hats.
If I choose a faster shipping rate, will you fulfill my order faster too?
All orders shipping with the Overnight delivery method for US domestic orders will automatically be marked as priority in our system and bumped up in the fulfillment queue.
Do you offer shipping with tracking?
Yes, all our shipping methods have tracking. Note that the quality of tracking may differ for some local carriers.
How are your products packaged for shipment?
Because of the variety of products we fulfill, we package each item based on dimension requirements to ensure protection during shipment. Generally, posters are shipped in kraft tube boxes with plastic end caps. Canvases are usually shipped in corrugated boxes, ranging in dimensions of 12x18x2 to 28x38x6. Frames are first wrapped in tissue paper to protect them from scratches and are then wrapped in a layer of adhesive bubble wrap. Finally, they are wrapped in a thicker, more durable bubble wrap that will add extra protection during shipment.
What if I entered the wrong address?
Since carriers calculate live shipping rates mainly by the zip code entered it is possible that an incorrectly formatted address could be entered and the package is still able to ship from our facility.
In some scenarios, the local post is still able to make the delivery depending on the error that was made in entering the recipient address.
If they are unable to deliver the package it will be returned to our HQ and you will be notified once it is received back. Within 4 weeks you will need to confirm the updated and correct address as well as confirm the charges for reshipping the package
Where can I find the tracking information for my orders?
All tracking numbers can be found in the shipping notification emails we send out, as well as on your profile dashboard. Tracking numbers generate when a shipping label is printed at our facility - keep in mind the tracking information may not reflect any action for up to 24 hours after a label has been printed.
If it has been more than 24 hours since you received a shipping notification and the tracking still reflects no action or movement, contact us at firstname.lastname@example.org
What if the product is damaged in the mail?
If something arrives damaged, send a photo of the damaged goods to email@example.com, then we'll gladly send a replacement at no cost to you.
What happens if a package wasn't delivered to me, but the tracking states that it was?
If the package was marked as delivered by the carrier, but the customer reports they have yet to receive it, we won't cover the cost of reshipping or refunding the order.
There may be cases where the delivery was made, but the package was left in an unexpected location at the customer's address. Customers should reach out to the carrier and inquire if any additional details were left by the delivery person. For example: “Left under the table on the back porch."
If your customer is unable to locate the package, you will need to place a new manual order to have it reshipped. We're not yet able to assist with filing claims with shipping carriers but hope to do so in the future!
What if the recipient's address was wrong?
If the recipient's address was wrong, then you are held responsible. Usually, the package is sent back to the return address. If you set the return address as your own, you can update the address and personally reship the order. If our address is set as the return address, then we'll contact you for an updated address.
If the package was not returned to sender, then you would have to process a new order to replace the original.
What if the order is lost in the mail?
For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. But no worries! We'll cover the costs of reprinting and shipping a replacement order for you.
We may ask for your help before doing that, like confirming with your customer that the shipping address was correct. It would also be good to double check that your customer got in touch with their local post office to try locating the lost order.
Keep in mind that if tracking information states an order was delivered but your customer thinks they haven't received it, we won't take responsibility and reship that order. In that case, any replacements would have to be at your expense.
You can check out our return policy for up-to-date details about reshipments.
My order shows it is being returned to sender, what now?
There are a few reasons an order can be returned to sender but most often it is due to an undeliverable address. Other instances include the package being unclaimed at customs or refused/returned by your end customer. You will receive notice once the order arrives back to our facility. We would advise contacting your end customer to determine how they would like to proceed and contact us with an updated address if you wish to have the product reshipped. New shipping charges will be applied for orders that have been unclaimed at customs, returned by your customer, or had an incorrect address originally provided.